Privacy Policy of Natural Understanding

Version: 9 June 2026

In this privacy statement, we explain how natural understanding handles the personal data processed via naturalunderstanding.nl. We attach great importance to your privacy and handle your data with care and confidentiality, in full compliance with the General Data Protection Regulation (GDPR). This statement was last updated on the date stated below.

1. What personal data we process

1. natural understanding processes personal data of visitors and customers of naturalunderstanding.nl because they use our services and/or because they provide this data to us themselves.

2. Depending on how you use naturalunderstanding.nl, we may process the following data: first and last name, contact details such as email address and telephone number, address details, data you enter in a contact or order form, and technical data such as your IP address and browsing behaviour.

3. We do not process more data than is necessary for the purposes described below (data minimisation).

2. Purposes and legal bases

1. natural understanding processes your personal data for the following purposes: handling your enquiry or order, performing a contract, sending requested information, and improving our website and services.

2. We process data exclusively on the basis of a valid legal ground under the GDPR: the performance of a contract, a legal obligation, your consent, or our legitimate interest following a careful balancing of interests.

3. If you provide data on the basis of consent, you may withdraw that consent at any time.

3. Sharing with third parties and processors

1. natural understanding does not sell your data to third parties and only discloses it if this is necessary for the performance of our contract with you or to comply with a legal obligation.

2. We enter into a data processing agreement with parties that process your data on our behalf (such as our hosting provider, email provider and payment service) to ensure the same level of security and confidentiality.

3. natural understanding remains responsible for these processing activities.

4. Cookies and similar technologies

1. naturalunderstanding.nl uses functional and analytical cookies. Functional cookies are necessary for the website to function and are placed without consent.

2. We ask for your consent in advance for the placement of tracking or marketing cookies, in accordance with Article 11.7a of the Telecommunications Act.

3. You can manage or delete cookies at any time via your browser settings.

5. How long we retain data

1. natural understanding does not retain your personal data for longer than is strictly necessary to achieve the purposes for which your data is collected.

2. For data subject to a tax or administrative retention obligation, we apply the statutory period of seven years.

3. We retain data that you have provided on the basis of consent until you withdraw that consent or for no longer than is necessary for the purpose.

6. How we protect your data

1. natural understanding takes the protection of your data seriously and takes appropriate technical and organisational measures to prevent misuse, loss, unauthorised access and unwanted disclosure.

2. Our website uses a secure connection (TLS/SSL) and access to data is restricted to authorised persons.

3. If you feel that your data is not properly secured or there are indications of misuse, please contact us at info@naturalunderstanding.nl.

7. Your rights (access, correction, erasure)

1. You have the right to access, correct or have your personal data erased. You also have the right to object to the processing, the right to restrict processing and the right to data portability.

2. You can send a request for access, correction, deletion or transfer to info@naturalunderstanding.nl. natural understanding will respond to your request as soon as possible, but no later than within four weeks.

3. To ensure that the request has been made by you, we may ask you for additional identification.

8. Contact and right to complain

1. The data controller responsible for the processing of your personal data is natural understanding, Silke Streit. If you have any questions about this privacy policy, please contact us at info@naturalunderstanding.nl.

2. natural understanding would like to point out that you have the option to lodge a complaint with the national supervisory authority, the Dutch Data Protection Authority. You can do so via autoriteitpersoonsgegevens.nl.

3. For further information, please consult the link.

9. Newsletter and email marketing

1. natural understanding offers a newsletter through which we inform interested parties about our services and offers. Your email address will only be added to the subscriber list with your consent.

2. Every newsletter contains an unsubscribe link, which you can use to unsubscribe at any time. Once you have unsubscribed, we will remove your details from the mailing list.

10. Website statistics

1. naturalunderstanding.nl uses a statistics service to track how visitors use the website, so that we can improve it.

2. We have configured this service to be privacy-friendly: IP addresses are anonymised and no data is shared for advertising purposes. Where required, we will ask for your consent in advance.

11. Social media and external content

1. naturalunderstanding.nl may include buttons or embedded content (such as videos or social media posts) from third parties. These parties may place cookies via their code.

2. We have no control over what these parties do with the data collected via their services. Please read their privacy statements for further information.

12. Changes to this privacy policy

1. natural understanding reserves the right to amend this privacy policy. Changes will be published on naturalunderstanding.nl.

2. We recommend that you consult this privacy policy regularly so that you are aware of the most up-to-date version.

In the event of any discrepancy, inconsistency, or conflict between this English translation and the original Dutch Privacy Policy, the Dutch version shall prevail and be legally binding.

If you have any questions after reading this privacy policy, please contact us at info@naturalunderstanding.nl. This privacy policy serves as a general starting point and does not constitute legal advice; always adapt the content to your own situation.